NJP Heating Services Ltd have 100% transparent charges and we have a clear, upfront, open and honest pricing system.
Our rates are clearly shown below and our friendly and helpful staff will make customers fully aware of our rates on request.
Our pricing is ‘middle of the road’ but our service is second to none, as our customers will testify.
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|Services provided Monday to Friday, 9am to 5pm||£ Hourly Rates, inclusive of VAT|
|Any Boiler/Gas Fire Breakdown||72|
|Open Flued Gas Boiler Service||84|
|Gas Boiler Service||72|
|Gas Boiler Service & Landlord Certification. Any additional appliances at £40 each||96|
|Gas Landlord Certification||72|
|Back Boiler Service||96|
|Gas Fire Service||85|
|New boiler install||from 1800|
A one-hour minimum charge applies to all call outs with additional time charged in 15 minute units. Some work can be carried out on estimate or fixed price quotation. Return visits to carry out a repair are charged purely on the amount of time the engineer is at your property.
Rates exclude materials and replacement parts. If these are required you'll be quoted and asked if you’re happy to proceed before they are fitted.
Example Costing: You call us regarding a boiler break down. Our engineer arrives and spends 40 minutes locating the fault. If he can repair and it falls within the first hour, you will be invoiced for £72 plus materials.
If a part is required to be ordered, you will be charged £72 for the visit to identify the problem and the part will be ordered. When the part arrives from the supplier and a return visit is made, if it takes 21 minutes you will then be charged a further £36 for 30 minutes (2 x 15 minute increments). The final Invoice for BOTH visits would be £108 + Materials.
Estimates: Can be provided by the engineers before work commences.
Fixed Prices Quotes: Can be given if requested, either verbal or a written quotation, before work commences and are inclusive of VAT.
Materials supplied: NJP Heating Services Ltd charge for materials at trade price plus 20% mark up and are subject to VAT. We will use customer supplied materials where agreed prior to work commencement, however, customer supplied materials are NOT covered by our warranty Terms and Conditions. A copy of our T&Cs will be supplied upon request or on invoice.
Material Collection: Time required to collect non van stock items will be kept to a minimum but is chargeable. Our Engineer will always obtain permission before leaving to collect parts or materials.
The Invoice: This will be presented clearly showing a full description of work carried out.
Payment: Should be made in full by debit/credit card, cheque, cash or Bank Transfer upon receipt of the invoice.
Complaints: Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted Trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaints to them please contact Which? Trusted Traders in the first instance on 0117 981 2929.